Frequently asked questions
Do you provide Project Management services?
Do you arrange collection of products and equipment upon completion of clinical trial?
Do you provide after-sales support?
How focused are Woodley Trial Solutions on meeting SIV dates?
Do you provide training for clinical trial products and equipment?
Why do new products have to be calibrated?
Do you provide technical support?
How do you support US Sunshine Act compliance regarding equipment disposal or donation?
How do you ensure equipment across 50+ global sites remains standardized for data integrity?
What happens if a piece of equipment fails during study?
How do you handle the re-calibration of equipment that is already at the site?
How do your Site-Ready Patient Kits eliminate site burden and improve the patient experience?
Show all FAQsDo you provide Project Management services?
Yes, Woodley Trial Solutions have a dedicated Project Management team, with staff located worldwide to help support your Clinical Trial equipment supply throughout your journey. They are here to support with ensuring equipment and devices arrive on time, providing your delivery information, ensuring collections go smoothly, and providing technical support, arranging re-calibrations and any required documentation. You can find out more about our project management service here.
Do you arrange collection of products and equipment upon completion of clinical trial?
When equipment and devices from Woodley Trial Solutions are supplied on a rental basis, Woodley Trial Solutions will arrange swift and on time collection of items at the end of the rental period. Your assigned Project Manager will handle this seamless collection for you. Find out more about our project management service here.
Do you provide after-sales support?
Our service does not stop once we deliver your clinical trial products and equipment. We provide a range of additional services which can add value to your clinical trial. This includes a dedicated project management team who will provide after-sale support throughout.
How focused are Woodley Trial Solutions on meeting SIV dates?
Meeting SIV dates is a big focus for Woodley Trial Solutions. For every clinical trial we supply products and equipment to, we have a rigorous process to ensure we are doing everything possible internally to make sure we meet SIV targets and always strive to improve this.
Do you provide training for clinical trial products and equipment?
Yes Woodley Trial Solutions offer both online and on-site training for equipment and devices. Find out more about our global tailored training here.
Do you calibrate equipment?
Yes, this is a very important area for clients. Over the years the requirement for pre-calibrated equipment has significantly increased and Woodley Trial Solutions have broad experience with this.
The Medical Electronics department at Woodley Trial Solutions is responsible for the preparation and maintenance of all equipment, and also the calibration of patient monitoring devices, infusion pumps and centrifuges. We also calibrate patient weight scales and temperature monitoring data loggers via third-party companies.
The safety of patients involved with your study, and yourselves, is paramount to us, which is why all equipment is rigorously safety checked before despatch to ensure it is arrives ready to be used in your clinical trial.
We validate prior to despatch, and calibrate in advance of the end of the first year of your study. This 12-month frequency is recommended by manufacturers so that devices maintain certification for a further year. We carry out our calibration in line with national standards.
One of the reasons our rental solutions is recommended above purchasing is because it simplifies calibration. Your dedicated Project Manager is alerted to any upcoming dates for exchange of rental equipment, and will liaise with site to coordinate delivery of replacement device, and collection of original item once replacement is set up and ready to use. This negates any possible downtime of essential equipment.
Why do new products have to be calibrated?
Calibration compares readings between different pieces of equipment. While some newer products may improve ease of calibration, it is the importance of data flow which dictates the requirement for calibration.
Do you provide technical support?
Yes, our Project Management team can provide technical support for all products we supply, and many of the products are issued with QR codes which, when scanned, will direct you to an electronic version of the product user manual. Please get in touch and our team will be happy to support you.
How do you support US Sunshine Act compliance regarding equipment disposal or donation?
Compliance is at the heart of our service. We provide full traceability for every device. At the end of a study, we manage the collection and decommissioning of equipment, ensuring that all actions are documented correctly. This prevents "left-behind" equipment from becoming a compliance or financial reporting issue for your sponsors.
How do you ensure equipment across 50+ global sites remains standardized for data integrity?
We specialize in global standardization. By sourcing identical makes, models, and firmware versions for every site in your study, we eliminate variables that could compromise your data. Every piece of equipment undergoes the same rigorous "Site-Ready" quality check and calibration process before dispatch, ensuring "apples-to-apples" data collection across all regions.
What happens if a piece of equipment fails during study?
We provide dedicated technical support to troubleshoot issues in real-time. If a device cannot be fixed remotely, our global logistics network allows us to ship a pre-calibrated replacement unit immediately - often arriving within 24–48 hours - to ensure your study remains on track.
How do you handle the re-calibration of equipment that is already at the site?
We manage the entire calibration lifecycle so the site doesn't have to. We track calibration expiry dates across your entire study. Before a unit expires, we can either send a technician for on-site calibration or, more commonly, send a freshly calibrated "swap-out" unit. This ensures you always have a validated device ready for the next patient, with zero downtime.
How do your Site-Ready Patient Kits eliminate site burden and improve the patient experience?
Our Site-Ready Patient Kits are designed to turn a complex logistical task into a "plug-and-play" solution. By consolidating everything a patient or clinician needs into one cohesive, pre-configured package, we remove the technical and administrative friction that often slows down a trial.
Zero Packing Required: Every device in the kit arrives tested, and synchronized. Site staff don’t need to spend hours unboxing multiple shipments or performing technical setups.
Unified Documentation: Instead of juggling 10 different manufacturer manuals, we provide a single, simplified "Site Master Guide" tailored specifically to your protocol.
Streamlined Inventory: One SKU (Stock Keeping Unit) per kit means the site only has to track one item instead of dozens of individual peripherals, significantly reducing their administrative overhead.
Reduced Anxiety: A professional, branded kit provides the patient with confidence. When equipment is organized and intuitive, it reduces the "technology fatigue" that can lead to patient dropouts.
"Quick-Start" Simplicity: We include visual, easy-to-read instructions (often localized to the patient’s language) that focus only on what they need to do for the study, ensuring they feel supported rather than overwhelmed.
Faster Clinic Visits: Because the equipment is pre-configured and ready to go, the time spent "handing over" technology to a patient is cut in half, allowing the clinician to focus on the patient’s health rather than troubleshooting a device.
The Woodley Trial Solutions Advantage: We don't just ship boxes; we ship readiness. By taking the technical preparation off the site's plate, we ensure that the first day of the trial is focused on the science, not the setup. Find out more here.
