Frequently asked questions

How do you oversee a project once we have decided to work with Woodley Trial Solutions?

Do you arrange collection of products and equipment upon completion of clinical trial?

Do you provide after-sales support?

How focused are Woodley Trial Solutions on meeting SIV dates?

Do you provide training for clinical trial products and equipment?

Do you calibrate equipment?

Why do new products have to be calibrated?

Do you communicate in languages other than English?

Do you provide technical support?

How quickly can you supply products and equipment you have in stock?

Do you provide a white glove delivery service?

Do you provide all relevant documentation?

How much of an effect do regulations have on supply?

Do you have post-Brexit supply issues into E.U.?

Where can you supply globally?

How focused are you on meeting delivery deadlines?

Do you analyse product forecasting data to ensure you are sourcing correct products for clients?

Why are clinical trial lead times often quite lengthy?

Do you have the technical knowledge to recommend suitable products and equipment?

Do you provide product user guides?

What can I do to help the quoting process?

Do you provide products for rent/lease or purchase?

Do you supply single items for one time clients?

How do I know if POCT is right for my clinical trial?

Can you provide case study project examples?

How long are quotes valid for?

Are we able to pay in a different currency?

How can I contact the finance department?

How do you send your invoices?

How can we change our current invoicing address?

How many years has Woodley been in operation?

Are staff trained on new and/or updated processes?

Do you have a Quality Management System (QMS)?

Do you record phone calls?

For how many years have you provided clinical trial equipment and ancillary supply distribution?